Acceptable Use Policy

AberMusic

Last Updated: 20 January 2026

1. Introduction

Welcome to AberMusic! This Acceptable Use Policy (“Policy”) sets out the rules and guidelines for using our website (https://abermusic.wales), Student Portal, practice app, online lesson platforms, and all other digital services we provide (collectively, our “Services”).

Our Services are operated by Swindells Music Ltd (Company Number 10903892).

By accessing or using any of our Services, you agree to comply with this Policy. If you do not agree with any part of this Policy, please do not use our Services.

This Policy should be read alongside our Terms and Conditions and Privacy Policy, which are available on our website.

2. Who This Policy Applies To

This Policy applies to all users of our Services, including:

Students (and parents or guardians of students under 18)
Prospective customers browsing our website
Anyone accessing our student portal or practice app
Participants in online lessons
Visitors to our website and digital platforms

3. Your Account

3.1 Account Security

If you have an account with us (including access to the Student Portal or practice app), you are responsible for:

Keeping your login credentials confidential and secure
Not sharing your login details or account access with others
Notifying us immediately if you suspect unauthorised access to your account
Logging out of shared or public devices after use

3.2 Account Usage

Your account is personal to you (or, in the case of a child’s account, to the registered student). You must not:

Allow others to use your account to access our Services
Create multiple accounts for the same person
Transfer your account to another person
Use another person’s account without proper authorisation

3.3 Parent and Guardian Accounts

Parents and guardians who manage accounts on behalf of students under 18 are responsible for ensuring compliance with this Policy and supervising their child’s use of our Services.

4. Acceptable Use of Our Services

4.1 General Conduct

When using our Services, you agree to:

Use our Services only for lawful purposes
Treat our staff, tutors, and other users with respect
Follow any instructions or guidelines provided by AberMusic
Use the Services in a manner consistent with their intended purpose

4.2 Online Lessons

When participating in online lessons, you must:

Join lessons at the scheduled time and be prepared
Ensure you have a suitable, quiet environment for learning
Dress appropriately and behave respectfully
Not record, screenshot, or capture any part of the lesson without explicit permission from your tutor
Not share lesson links or access details with third parties

4.3 Student Portal and Practice App

When using the Student Portal and practice app, you must:

Use the tools and resources for your own personal educational development
Keep your account secure and not share your login details with anyone else
Not share, distribute, or reproduce any content from the portal or app
Not upload, post, transmit, or otherwise make available any material that is offensive, abusive, defamatory, obscene, or otherwise inappropriate
Not upload, post, transmit, or otherwise make available any material that is illegal or infringes another person’s rights
Not attempt to download, copy, or extract materials beyond what is permitted
Report any technical issues or bugs to us rather than attempting to exploit them

5. Prohibited Activities

You must not use our Services to:

5.1 Illegal or Harmful Activities

Engage in any activity that is unlawful, fraudulent, or harmful
Violate any applicable laws or regulations
Infringe upon the rights of others, including intellectual property rights
Harass, abuse, threaten, or intimidate any person

5.2 Security Violations (No Hacking or Malware)

Attempt to gain unauthorised access to our Services, accounts, servers, or networks (including “hacking”)
Circumvent, disable, or interfere with any security features
Probe, scan, or test the vulnerability of our systems
Introduce viruses, malware, or other harmful code
Conduct denial-of-service attacks or overwhelm our systems with excessive requests

5.3 Spam and Unwanted Messaging

Send spam, chain letters, or unsolicited promotional or advertising material
Use our Services to send or facilitate bulk or repeated messages (including through contact forms or any messaging features) in a way that is disruptive or unsolicited

5.4 Automated Access and Scraping

Use automated tools, bots, scripts, or other automated means to access our Services without permission
Scrape, harvest, crawl, or collect content (including lesson materials, videos, sheet music, or any website/portal/app content) using automated means, except where expressly permitted by us in writing

5.5 Content Misuse

Copy, reproduce, distribute, or publicly display our content without permission
Remove, alter, or obscure any copyright, trademark, or proprietary notices
Use our content for commercial purposes without our written consent
Share, sell, or distribute materials from our Student Portal or practice app

5.6 Misrepresentation

Impersonate any person or entity
Falsely claim an affiliation with AberMusic
Provide false or misleading information
Create fake accounts or profiles

5.7 Interference

Interfere with or disrupt our Services or the experience of other users
Attempt to reverse engineer, decompile, or disassemble any part of our Services
Modify, adapt, or create derivative works from our Services
Use our Services in any way that could damage our reputation or business

6. Intellectual Property

6.1 Our Content

All content on our website, Student Portal, practice app, and other Services—including but not limited to text, graphics, logos, images, audio, video, sheet music, lesson materials, and software—is owned by AberMusic or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Personal Use Only (No Copying or Distribution)

All lesson materials, videos, and sheet music we provide (whether on the website, Student Portal, practice app, or during lessons) are for your personal use only, for your own learning.

We grant you a limited, non-exclusive, non-transferable licence to access and use our Services for your personal, non-commercial educational purposes. This means you must not, unless we have given you written permission:

Copy, reproduce, distribute, upload, post, sell, share, or make available our lesson materials, videos, or sheet music to any third party
Use materials for any commercial purpose
Remove any proprietary markings or notices
Create derivative works from, or otherwise exploit, our content outside what is necessary for personal study (for example, personal practice and personal study notes)

6.3 Your Content

If you submit any content to us (such as feedback, reviews, or communications), you grant us a non-exclusive, royalty-free licence to use, reproduce, and display such content in connection with our Services.

7. Communications

7.1 Contacting Us

When communicating with AberMusic, whether by email, through our website, or via any other channel, you must:

Be respectful and courteous
Provide accurate information
Not send spam, chain letters, or unsolicited promotional material
Not send content that is offensive, defamatory, or inappropriate

7.2 Feedback and Reviews

We welcome honest feedback about our Services. However, any reviews or testimonials you provide must be truthful and based on your genuine experience.

8. Third-Party Services

Our Services may integrate with or link to third-party platforms (such as video conferencing tools for online lessons). Your use of such third-party services is subject to their own terms and conditions and privacy policies. AberMusic is not responsible for the content, policies, or practices of third-party services.

9. Children and Young Users

9.1 Safeguarding

AberMusic is committed to safeguarding children and young people. We expect all users to support this commitment by:

Not engaging in any inappropriate communication with minors
Reporting any concerns about child safety to us immediately
Following our safeguarding guidelines during online lessons

9.2 Parental Responsibility

Parents and guardians are responsible for supervising their children’s use of our Services and ensuring they understand and comply with this Policy.

10. Consequences of Breach (Suspension / Termination)

If you breach this Policy, we may take any or all of the following actions at our discretion:

Issue a warning
Temporarily suspend your access to our Services (including, where relevant, the Student Portal, practice app, and other digital services)
Permanently terminate your account and access to our Services
Cancel any lessons or subscriptions (refunds will be handled in accordance with our Refund Policy)
Take legal action against you
Report your activities to law enforcement authorities

AberMusic reserves the right to suspend access to our digital services if this Policy is breached.

We reserve the right to take these actions without prior notice where we consider it necessary to protect our Services, staff, students, or reputation.

11. Reporting Violations

If you become aware of any violation of this Policy, please report it to us immediately at:

Email: [email protected]

We appreciate your help in keeping our community safe and respectful.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of significant changes by posting the updated Policy on our website with a new “Last Updated” date.

Your continued use of our Services after any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Policy or our Services, please contact us:

AberMusic

Email: [email protected]

Website: https://abermusic.wales

Thank you for being part of the AberMusic community. We’re here to inspire your musical journey—let’s make it a positive experience for everyone!