Swindells Music Ltd trading as AberMusic
Last updated: 20 January 2026
1. Introduction
Welcome to AberMusic. We are committed to protecting your privacy and handling your personal data with care and respect.
This Privacy Policy applies to the music tuition services provided via https://abermusic.wales by Swindells Music Ltd (Company No. 10903892). It explains how Swindells Music Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website (https://abermusic.wales), book music lessons, or access our student portal and practice app.
Data Controller:
Swindells Music Ltd
Company Registration Number: 10903892
Registered Office: Unit 11 & 12 Great Darkgate Street, Aberystwyth, Ceredigion, SY23 1DW
Email: [email protected]
2. Information We Collect
We collect and process the following categories of personal data:
2.1 Information You Provide to Us
- Contact details: Name, email address, telephone number, postal address
- Student information: Student name, age and/or level, musical experience, and learning goals
- Parent/guardian details: Where the student is under 18, we collect the name and contact details of a parent or guardian
- Billing information: Billing address and payment details (processed securely via our third-party payment provider)
- Communications: Records of correspondence with us, including emails and messages
- Lesson preferences: Preferred instrument, lesson format (in-person or online), scheduling preferences
2.2 Information We Collect Automatically
- Technical data: IP address, browser type and version, device type, operating system
- Usage data: Pages visited, time spent on pages, navigation paths through our website
- Student portal data (My Music Staff): Login activity, practice records, lesson notes, progress tracking
2.3 Information from Third Parties
- Information from teachers regarding lesson attendance, progress, and feedback
- Information from our payment processors regarding transaction status
3. How We Use Your Information
We use your personal data for the following purposes:
4. How We Share Your Information
We do not sell your personal data. We may share your information with the following parties:
4.1 Self-Employed Teachers (Agent Model)
Swindells Music Ltd acts as an agent, connecting students with self-employed music teachers. When you book a lesson, we share the necessary student information with the self-employed teacher assigned to the student (typically the student’s name, level, and scheduling information, and where needed to deliver lessons, relevant contact details). Teachers are contractually required to keep your information confidential and use it only for the purpose of delivering your lessons.
4.2 Service Providers
We work with trusted third-party providers who assist us in operating our business, including:
- Payment processors (to handle transactions securely)
- Website hosting providers
- Email and communication platforms
- Student portal and practice app providers
- Analytics providers (e.g., Google Analytics)
All service providers are contractually bound to protect your data and process it only on our instructions.
4.3 Legal and Regulatory Authorities
We may disclose your information where required by law, regulation, or court order, or to protect our legal rights.
5. Children’s Data
We offer music lessons to students from age 5 and up. We take the protection of children’s personal data very seriously.
- For students under 18, we require a parent or guardian to provide consent and manage the booking.
- We collect only the information necessary to provide lessons and track progress.
- Parents and guardians may access, correct, or request deletion of their child’s data at any time by contacting us.
- Teachers are required to follow safeguarding protocols when handling children’s information.
6. Data Retention
We retain your personal data for as long as you are a student, plus any statutory periods required by HMRC and other applicable legal and accounting requirements.
After the retention period, your data will be securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- Secure, encrypted connections (HTTPS) on our website
- Password-protected access to the student portal
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our systems and processes
While we take all reasonable steps to protect your data, no system is completely secure. If you believe your account or data has been compromised, please contact us immediately.
8. Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal retention requirements)
To exercise any of these rights, please contact us at the studio address provided in the footer. We will respond within one month of receiving your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
9. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. International Transfers
Our services are primarily provided within the United Kingdom. If we transfer your data outside the UK (for example, where a service provider is based overseas), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Government.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised.
We encourage you to review this policy periodically. Where changes are significant, we will notify you by email or through a notice on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Swindells Music Ltd
Unit 11 & 12 Great Darkgate Street
Aberystwyth, Ceredigion
SY23 1DW
Email: [email protected]
This Privacy Policy is governed by the laws of England and Wales.